Delivery

We aim to post all in-stock items within 3-4 days of you placing your order, using the shipping method chosen at checkout. If you have a specific deadline for receiving items (ie for a gift, etc) please contact me directly and I'll do my best to get your order to you in time.  You'll receive email confirmation when it's been posted to you with a tracking number/s.

 

Made-to-Order items take around 3-4 weeks to be made for most orders.

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SHIPPING

The shipping costs reflect the delicate nature of ceramic products and much care is taken to wrap your order carefully and get it to you in perfect condition.

 

Accidents do happen however, so if you receive any item(s) which were damaged in transit, please take a picture of the item(s) and contact me directly on fireandfluxstudios@gmail.com .

 

You can also opt for "porch pick up" from my home studio in Oakville ON.  If you choose this method, we will connect via email or text to arrange a time for pickup. No shipping or handling charges will be added to your order. 

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CARE INSTRUCTIONS

Stoneware clay and is a strong material, but also likes some care.  All tableware is food and dishwasher safe, handwashing extends the life of your pieces.  Ceramics shouldn't be exposed to rapid temperature changes so it's best to place them in a cool oven and let them warm up gradually as you heat the oven up. They are microwave safe but as I do not test each item and microwaves have different wattages, I don't recommend use in microwaves as there is the chance of cracking. Please take care if you do choose to use your wares in the microwave.

 

RETURNS

I hope you will be very happy with the pottery you've purchased but understand there may be times you may want to return an item bought. You can return your items within 3 days of delivery.

 

Personalised, custom or samples/seconds are non-refundable. Any item that appears to have been used or has been marked or damaged will not be refunded. Unless the item is faulty, you are responsible for the return postage and wrapping the items safely. I will refund the cost of the item(s) within 30 days of them being returned, but original postage costs are not refundable. Please retain proof of postage when returning items back to us, for your records.